Account & Data Deletion Center
Data & Account Deletion Requests
At WhapplePay, we prioritize your privacy and control over your personal data. This page explains how you can:
✅ Request deletion of specific personal data
✅ Permanently delete your WhapplePay account
1. Requesting Data Deletion
You have the right to request the removal of certain personal data stored by WhapplePay (e.g., transaction history, saved payment methods, profile details).
How to Submit a Data Deletion Request
Option A: Delete Your Entire Account (Self-Service)
📍 Where to go: App or Website | ⏱ Processing Time: Immediate (for select data)
Step-by-Step Instructions:
On the WhapplePay App (iOS/Android):
Open the WhapplePay app & log in.
Tap on the profile tab
Select Delete Account
Choose "Delete Account Permanently".
Tap "Permanently delete"
Done! You’ll see an on-screen confirmation and get an email summary.
On the WhapplePay Website:
Go to www.whapplepay.com/login and log in.
Click your Profile Icon
Click on Delete account
Read the popup message
Click Delete Account if you want to delete
Success! A confirmation message will appear
Option B: Manual Request via Email
If you cannot access your account or prefer manual processing, email us at:
📧 account@whapplepay.com
Subject Line: "Data Deletion Request – [Your Full Name]"
Required Information in Your Email:
Full name & registered email address.
Details of the specific data you want deleted.
Reason for deletion (optional but helpful for our records).
Processing Time & What Happens Next
✔ Confirmation Email: You’ll receive an automated response within 24 hours acknowledging your request.
✔ Review Period: Our team will verify your identity and process the request within 7 business days.
✔ Completion Notice: Once done, we’ll send a final confirmation email.
⚠ Note: Some data may be retained if required by law, fraud prevention, or contractual obligations (e.g., transaction records for regulatory compliance).
Requesting Account Deletion (Full Erasure)
Deleting your WhapplePay account will:
Permanently remove all personal data, including:
Profile details (name, email, phone number).
Saved payment methods & transaction history.
Access to WhapplePay services.
Cancel any pending transactions or subscriptions.
Option B: Email Request (If You Can’t Access Your Account)
Send an email to:
📧 account@whapplepay.com
Subject Line: "Account Deletion Request – [Your Full Name]"
Required Information in Your Email:
Full name & registered email/phone number.
A clear statement: "I request the permanent deletion of my WhapplePay account and all associated data."
For security, we may request identity verification (e.g., a government-issued ID).
Processing Time & Important Notes
✔ 7-Day Waiting Period: For security, account deletion requests are processed after 7 days (you may cancel the request within this period).
✔ Final Confirmation: Once processed, you’ll receive an email confirming full erasure.
❗ Irreversible Action: After deletion, you cannot recover any data or reactivate the account.
Frequently Asked Questions (FAQ)
Q1: Will deleting my account cancel pending transactions?
Yes. Ensure all pending payments or disputes are resolved before deletion.
Q2: Can I delete only certain data and keep my account?
Yes! Use the "Data Deletion Request" option to remove specific info without closing your account.
Q3: What if I change my mind after requesting deletion?
If the 7-day waiting period hasn’t passed, reply to our confirmation email to cancel the request.
Q4: Does WhapplePay store any data after deletion?
We only retain what’s legally required (e.g., fraud prevention, tax records) under applicable laws.
Need Help?
For urgent requests or questions, contact:
📧 account@whapplepay.com
📞 670488827
For more details, review our Privacy Policy and Terms of Service.
Why the 7-Day Waiting Period?
This ensures:
🔒 No unauthorized deletions (protection against hacking).
⏳ Time to recover your account if the request was accidental.
Thank you for using WhapplePay! We’re committed to your privacy and security.
